How Can We Help You?
Find answers to common questions about ticket bookings, viral referral refunds, promoter tools, and capital advances.
For Ticket Buyers
Questions regarding order confirmations, barcode resends, name changes, and referral cashback status.
For Event Promoters
Connect Indian bank accounts for daily UPI/NEFT payouts, configure tiered referral rewards, set up 3D seating maps, and download mobile scanner apps.
Ethical Resales & Refunds
Learn how our closed-loop face-value resale system works to safely transfer tickets without scalpers.
Resale GuideKnowledgebase Articles
How does Fanloop make money if it's 100% free for Indian event organizers?
Fanloop charges ₹0 setup fees, ₹0 monthly subscriptions, and 0% organizer commission. A small, transparent service fee (starting at ₹29 or ~4-5%) is paid by the ticket buyer at checkout. This fee covers all payment gateway processing (UPI, RuPay, Cards, NetBanking), 18% GST compliance, referral cashback pool, fraud screening, and 24/7 attendee support. You keep 100% of your ticket face value.
How does the built-in UPI Viral Referral Cashback work for Indian attendees?
Every attendee who books a ticket automatically receives a unique tracked referral link. When their friends or college group book via that link, the original buyer receives automatic cashback refunds credited directly back to their UPI ID (GPay, PhonePe, Paytm) or original card (e.g. 2 friends = 10% refund, 5 friends = 30% refund, 8 friends = 100% FREE TICKET). This drives +25% higher ticket sales with zero upfront marketing expense.
When and how do Indian promoters receive their ticket payouts?
We support daily rolling direct payouts via IMPS, NEFT, RTGS, and UPI directly into your registered Indian current/savings bank account through our RBI-authorized banking partners (Razorpay / Stripe India / Cashfree). Your ticket revenue lands daily as tickets sell, rather than being locked up until weeks after your event finishes.
How do Fanloop Capital advances work for Indian concerts & festivals?
Eligible Indian festival promoters, nightclub owners, and college fest committees can qualify for funding advances from ₹5 Lakhs up to ₹5 Crores+ to clear upfront artist booking deposits, venue rentals, and line-array production rentals. We evaluate your past ticketing sales history from any platform (BookMyShow, Insider, Paytm, etc.), and repayments are automatically deducted from future ticket sales.
Do you support automated GST tax invoices for Indian buyers and businesses?
Yes! Fanloop automatically generates GST-compliant tax invoices with HSN/SAC codes, CGST/SGST/IGST breakdowns, and allows corporate attendees to enter their GSTIN to claim full Input Tax Credit (ITC).
Can I resell my ticket safely at face value if I cannot attend?
Yes! Fanloop operates a closed-loop, face-value resale system. Tickets can only be transferred at or below original face value. The original seller's QR barcode is permanently deactivated and a brand new encrypted dynamic QR code is issued to the buyer, preventing fake screenshots and scalper syndicates.
How does gate check-in work at remote festival grounds with weak cellular network?
Our free Fanloop Scanner app for iOS & Android works 100% offline. It downloads the encrypted attendee database locally to multiple scanning devices at the box office. As attendees walk in, sub-second QR scans verify entry instantly with zero reliance on local 4G/5G mobile tower connectivity.
Contact Fanloop Support
Need assistance with an event or booking? Reach us directly at hi@fanloop.online or fill out the form below.